Northern StitchworX Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer returns within 30 days from the date of purchase, with the following guidelines:

• Eligibility: Returns are accepted only for items that are unused, unworn, and in their original condition with all tags and packaging intact.
• Refund: All eligible returns will be issued a refund of the full purchase price of the returned item(s).
• Custom-Made Items: Custom-made items are not eligible for return once they have been received, as these products are made specifically to your specifications. Please carefully review your order before placing it to ensure accuracy.
• Process: To initiate a return, please contact our customer service team within 30 days of receiving your order. We’ll provide you with instructions for returning your item.
• Non-returnable Items: Certain items such as sale products, gift cards, or intimate items may not be eligible for return.

We appreciate your understanding and look forward to serving you again!